Business Intelligence is an asset that enables enterprises to understand and prepare for the future as well as see what they have done in the past. Our reporting capabilities are built upon an open, non-proprietary database which our industry's leading Transportation Management Systems (TMS), RouteMatch™, supplies with data.
With our database we are able to create customized reports to better assist not only Provide A Ride as a business, but for our customers to better understand their clients. Provide A Ride uses only the leading industry standard for reporting both independently and embedded within RouteMatch™: SAP Crystal Reports.
In addition to TMS we also incorporate Integrated Voice Response (IVR) in order to reduce overall cancellations and no shows by placing a reminder call for each client the day before his/her scheduled reservation. The system allows for the client to confirm or cancel his/her appointment and serves as another measure to ensure overall client satisfaction.
Provide A Ride continually integrates custom developed software to assist our customers and vendors.
We are proud to constantly bring unparalleled usability in our custom platforms such as our Provider Portal where our vendors can log in individually to view, modify and export their respectively assigned trips.
The consistent feedback we receive regarding the ease of use and superb quality of our efforts not only increase efficiency but overall satisfaction for all involved.