Provide A Ride has a longstanding history working with Medical Managed Care Organizations (MCOs) within the Medicaid and Medicare community. Provide A Ride began this relationship with the MCO community in 1995 which continues to be an invaluable experience.
Since 2000 we have held over a dozen Medicaid and Medicare contracts which have given us the unique perspective of understanding the subtle differences Medicare products and populations have from other client pools and services.
Our Managed Care expertise encompasses a broad spectrum:
Utilization Management Through Benefit Design
- Eligibility Verification
- Assessment of the Need for Service
- Determination of the Appropriate Form of Transport
- Maintenance of Rider's Trip History
- Education to Rider on the Appropriate Use of Transportation Service
Program Compliance With State, MCO And Stakeholder Rules
Call Center And Dispatch Operations
The backbone of our business is our Dispatch department where our Dispatchers are in constant contact with not only Provide A Ride drivers, but clients and customers to help facilitate a smooth experience for all involved.
Our Dispatch department is a 24/7 center with at least one trained supervisor staffed at all times to diligently manage any and all issues that may arise.
We make sure to equip all of our dispatchers with the most sophisticated technologies allowing them to better serve our customers and their clients.
- Quick response time
- Prompt issue resolution
- Streamlined transportation transactions
Contracted Transportation Operations Management
- Complete Control And Tracking For Transportation Providers
- HIPAA And Confidentiality Provisions and Insurance Requirements
Notice of Privacy Practices - Provisions For Monitoring Of Performance and Payment Terms
