The backbone of our business is our Dispatch department where our Dispatchers are in constant contact with not only Provide A Ride drivers, but clients and customers to help facilitate a smooth experience for all involved.
Our Dispatch department is a 24/7 center with at least one trained supervisor staffed at all times to diligently manage any and all issues that may arise.
We make sure to equip all of our dispatchers with the most sophisticated technologies allowing them to better serve our customers and their clients.
Provide A Ride believes that customer satisfaction is the key to keeping our business successful. However, from time to time day of service problems arise that need to be handled immediately.
Provide A Ride employs a team of dispatch operators trained to deal with all concerns that may arise on the day of service.
To better handle any non-standard concern we follow the following process:
This process is followed for all real time problem solving situations as we handle the various issues that arise during the course of service delivery. Our team is committed to fixing problems as they occur. 24 hours a day, 7 days a week and 365 days a year, our staff responds whenever we become aware of a service related problem.