Provide A Ride prides itself on our ability to operate within any time frame our discerning customers require and meet each of their unique needs by building a custom-tailored program to accommodate accordingly.
Utilization of the latest technologies in call center management allows us to optimize our staffing needs with expected call volume as well as proactively react to alterations using our sophisticated real time reporting software.
At the back-end of our call routing system lies a state of the art MITEL CS-5200 enabling Provide A Ride to have fine tuned control and customization in addition to real time reporting.
Provide A Ride believes that customer satisfaction is the key to keeping our business successful. However, from time to time day of service problems arise that need to be handled immediately.
Provide A Ride employs a team of dispatch operators trained to deal with all concerns that may arise on the day of service.
To better handle any non-standard concern we follow the following process:
This process is followed for all real time problem solving situations as we handle the various issues that arise during the course of service delivery. Our team is committed to fixing problems as they occur. 24 hours a day, 7 days a week and 365 days a year, our staff responds whenever we become aware of a service related problem.